Refund And Exchange

At SLHAIR-SBODIED we want to make sure that our customers are always kept pleased at all times.

SHALUXEHAIR-SBODIEDCOLLECTION LTD and their suppliers exercise a very strict quality control process to ensure that our clients receive only the best quality products purchased through SLHAIR-SBODIED. Therefore, there are no returns or exchanges upon items that are not deemed faulty without our assessment or for unwanted items that have or have not been worn or are no longer in their original condition. However exchanges may be accepted subject to the following terms and conditions.

If, for any reason you are unhappy due to the defect of your product(s) purchased, after assessment we may agree to exchange any purchased product for another product of an equal value within seven days.

We will not accept any returns or exchanges of any products where labels and packaging has been tampered with or cut off due to sanitation requirements. All shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for loss or damage of parcels. We must receive the merchandise before an exchange can be made.

DUE TO THE CURRENT SITUATION SURROUNDING COVID-19 SLHAIR-SBODIED HAVE TEMPORALILY SUSPENDED ANY REFUNDS OR EXCHANGES.